Yes. One of the unique features of our walk-in counselling program is that you can come in during our counselling hours and receive service right then and there. There’s no appointment necessary, but we do ask you to call ahead and confirm our hours before making the trip down.
Upon entering the office, we’ll have you sit down and fill out some general forms. These forms help our team get a better sense of how to support you during your session. Once the paper work is complete you’ll move to the counselling room. Your session will be in two parts: • First, you and your counsellor will talk about what you want to change. The counsellor will then take a short break to meet with his or her team to generate some ideas that will help you take steps to create that change. • Second, you’ll be welcomed back to the counselling room where you and your counsellor will discuss their suggestions. Overall, the counselling session takes about 90-minutes from start to finish. If you’re on a tight schedule it’s best to let the counsellor know at the beginning of the session.
Our counselling sessions use a single session, solution-focused model that identifies your strengths and helps you focus on what is going well and working best in your life. Our counsellors are empathetic, skilled listeners who are there to help you find ways to change your situation. Sometimes one session is all a person needs to figure out what they need to get things back on track.
Our volunteer counsellors are trained professionals who have a Masters in Counselling, Psychology, Social Work, or Marriage and Family Therapy. Our walk-in counselling program is proud to be a learning institution for Master level Social Worker, Marriage and Family Therapy, and Psychology.
The Sliding Service Scale determines how much a client needs to pay for their session. The scale is based on the client’s monthly income and ranges from $10 to $200. Once you complete the forms the receptionist will check to make sure all the fields are filled out. Your investment will be determined based on your income. Payment for the counselling session will be taken after you meet with your counsellor.
Sessions at Momentum Walk-in Counselling can be claimed through extended health plans and employee assistance plans. Discuss this with your therapist upon arrival.
Alberta Health Insurance assists will only assist people who need medical assistance. Since Social Workers, Counsellors, and Psychologists are not medical professionals, Alberta Health Care cannot reimburse you for this service. However, Alberta Health Care does assist with Psychiatric services. If you’re looking for psychiatric services you should speak to your medical doctor or call 211 for information or referrals.
Momentum walk-in counselling accepts cash and debit (sorry, no cheques).
The walk-in counselling program uses a team approach to deliver counselling services. Once you’ve spoken with your counsellor, the two of you have identified the change you hope to make, and the paperwork is completed, the team will meet to discuss which counselor is best suited for your needs. Also, because the program is delivered by volunteers we can’t guarantee that a specific counselor will be available when you visit.
The walk-in counselling program does provide counselling service to couples. Because of the first-come first-serve, no-appointment service that we offer, we sometimes use more than one counsellor at a time to be efficient.