Can I really just walk in and expect to receive counselling?

Yes. One of the unique features of our walk-in counselling program is that you can come in during our counselling hours and receive service right then and there. There’s no appointment necessary, but we do ask you to call ahead and confirm our hours before making the trip down.

How does walk-in counselling work?

Upon entering the office, we’ll have you sit down and fill out some general forms. These forms help our team get a better sense of how to support you during your session. Once the paper work is complete you’ll move to the counselling room. Your session will be in two parts: • First, you and your counsellor will talk about what you want to change. The counsellor will then take a short break to meet with his or her team to generate some ideas that will help you take steps to create that change. • Second, you’ll be welcomed back to the counselling room where you and your counsellor will discuss their suggestions. Overall, the counselling session takes about 90-minutes from start to finish. If you’re on a tight schedule it’s best to let the counsellor know at the beginning of the session.

What kind of counselling does the walk-in counselling program provide?

Our counselling sessions use a single session, solution-focused model that identifies your strengths and helps you focus on what is going well and working best in your life. Our counsellors are empathetic, skilled listeners who are there to help you find ways to change your situation.  Sometimes one session is all a person needs to figure out what they need to get things back on track.

What credentials do the counsellors have? Program provide?

Our volunteer counsellors are trained professionals who have a  Masters in Counselling, Psychology, Social Work, or Marriage and Family Therapy. Our walk-in counselling program is proud to be a learning institution for Master level Social Worker, Marriage and Family Therapy, and Psychology.

How does the Sliding Service Scale work?

The Sliding Service Scale determines how much a client needs to pay for their session. The scale is based on the client’s monthly income and ranges from $5 to $190.  Once you complete the forms the receptionist will check to make sure all the fields are filled out. Your investment will be determined based on your income. Payment for the counselling session will be taken after you meet with your counsellor.

Can I claim my counselling session through my extended health plan or employee assistance plan?

Sessions at Momentum Walk-in Counselling can be claimed through extended health plans and employee assistance plans.  Discuss this with your therapist upon arrival.

How come my Alberta Health Care will not pay for this service?

Alberta Health Insurance assists will only assist people who need medical assistance. Since Social Workers, Counsellors, and Psychologists are not medical professionals, Alberta Health Care cannot reimburse you for this service. However, Alberta Health Care does assist with Psychiatric services. If you’re looking for psychiatric services you should speak to your medical doctor or call 211 for information or referrals.

What forms of payment does Momentum Counselling accept?

Momentum walk-in counselling accepts cash and debit (sorry, no cheques).

Can I choose my counsellor?

The walk-in counselling program uses a team approach to deliver counselling services. Once you’ve spoken with your counsellor, the two of you have identified the change you hope to make, and the paperwork is completed, the team will meet to discuss which counselor is best suited for your needs. Also, because the program is delivered by volunteers we can’t guarantee that a specific counselor will be available when you visit.

Can I have couples counselling?

The walk-in counselling program does provide counselling service to couples.  Because of the first-come first-serve, no-appointment service that we offer, we sometimes use more than one counsellor at a time to be efficient.

What if I would like to donate to the program?

The walk-in counselling program would not run without the support of it’s funders and donors. If you would like to make a donation to the program we would gladly welcome your contribution.  Donations over $20 will receive a tax receipt, and donations can be made on our homepage to “ATB Cares.”

Walk-In Counselling
Suite 200 9562 82 AVE
Edmonton, Alberta, T6C 0Z8
Phone: 780-757-0900

The Walk-In Councelling Society of Edmonton respects the privacy of visitors to our website. Personal information is only collected, used and disclosed in accordance with this Privacy Policy. Sources: Canadian Centre for Philanthropy; Reynolds, Mirth, Richard and Farmer LLP; McLennan Ross LLP; CanWest Global Communications; CKUA; ATCO Gas